Every business has a brand voice, but not all businesses have intentionally chosen theirs.
In the beginning, many new businesses start with the owner’s voice as the brand voice. However, as more employees are added, or content is outsourced to a digital marketing company, it becomes much more difficult to keep a consistent voice if there are no parameters to guide communications across customer touchpoints.
Businesses that take steps like creating a website, setting up social media profiles, running ads, and sending invoices without regard to the overall voice that they’re using typically end up with a piecemeal brand voice. Without being deliberate a brand voice will lack direction and cohesion, weakening the brand and constricting business growth.
Some business owners may feel that specifying brand voice is unnecessary, but most often the limiting factor is time and effort. Business owners are typically intimidated by the concept of creating a brand voice, causing it to get deprioritized behind time-sensitive tasks that directly generate revenue. However, the process does not need to be difficult.
Get the ball rolling by simply asking, “If our brand was a person, who would that person be? What would that person sound like, say, ask, and tell you? Where would that person live, work, visit, and spend time? What would that person do for fun?” These questions (and any others you can think of) help to personify the brand, allowing a way to match the brand voice with the business’s market positioning to maximize revenue.