Join me as I recount our short-lived customer journey with ABC Company, and explain how you can avoid the same pitfalls…
My husband and I recently had a terrible experience with a local business, which caused frustration on our end and lost revenue on theirs. At literally every customer touchpoint they failed in a big way! But instead of just running away screaming and forgetting about the whole thing, I want to highlight this story so that other local businesses can learn from their mistakes. (The names have been changed and the industry/product details have been left intentionally vague to avoid singling this business out.)
Join me as I recount our short-lived customer journey with ABC Company, and explain how you can avoid the same pitfalls…
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